Welcome to Curious Tours Africa! We deeply appreciate your concern regarding the handling of your information – its collection, usage, disclosure, and safeguarding.

This Privacy Policy delineates the types of personal information we gather and receive when you utilize our services. We elucidate how we collect this information and the purposes for which we employ it. Moreover, we underscore the measures we undertake to ensure the security of your information. To oversee the proper enforcement of this Privacy Policy, we have appointed a Privacy Officer. Be assured that any personal information you share with us will strictly adhere to the guidelines outlined herein.

We have crafted this Privacy Policy with the intent of assisting you in making well-informed decisions regarding the sharing of your personal information with us. When engaging with us, you must inform any individuals you represent about the contents of this Privacy Policy. Their consent to your actions on their behalf is crucial.

Kindly note that this Privacy Policy may undergo periodic revisions. It is your responsibility to periodically review this policy and stay informed about any updates made.

References to ‘Curious Tours AfricaGreat Vacations Uganda’, ‘we’, ‘our’ and ‘us’ pertain to Great Vacations Uganda and its Ugandan-related entities on the website Curious Tours Africa.

Information Collection:

Depending on the circumstances, while providing a service to you, Curious Tours Africa may collect and retain personal information such as:

  • Your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information, and travel insurance details (if applicable).
  • Details of the products and services you have purchased from us or inquired about, along with any additional information necessary to deliver those products and services and respond to your inquiries.
  • Any additional information related to you provided directly or indirectly through our travelers’ or agents’ phone inquiry lines, websites, online presence, customer surveys, or to our in-store or other representatives.

Information collected, such as health or religious affiliation, may be considered “sensitive information”. We collect it to provide you with our services, cater to your needs, or act in your interest, and only with your consent.

When visiting our website, we may also collect non-personal information to enhance the customer experience. This information may include the pages visited, IP address, browser type and language, and the date and time of the visit. This information cannot identify you individually and is collected using cookies.

During your travels with us, we may capture videos and images of you for use in brochures, advertising, or on our website. By participating in Curious Tours Africa trips, you authorize us to use your image. If you prefer otherwise, please notify us in writing using the contact details provided below.

How Personal Information is Collected:

You may voluntarily provide this information when requesting information, contacting us, making a booking, registering interest or entering a competition, subscribing to newsletters, using our website(s)/apps, connecting with us via social media, or engaging with our representatives.

We may also receive information from third parties, such as:

  • People making travel bookings on your behalf.
  • Market research and data companies contracted by us to improve and market our products and services.
  • Other companies within Curious Tours Africa and our related entities.
  • Partners performing services on our behalf.
  • Your insurer, their agents, or medical staff may disclose relevant information and sensitive personal information with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

We strive to keep your information current, accurate, and complete by updating it whenever possible.

By providing personal information to Curious Tours Africa for online booking, your contact details may be retained even if the transaction is not completed. This is done via a secure service to assist you with future online bookings. As a result, you may receive a follow-up inquiry email. This email will contain information on how to opt-out of further contact or have the personal information collected about you destroyed.

We are only authorized to store your personal information for as long as necessary considering the purposes for which it was collected or a related purpose. Therefore, we may delete your personal information after a reasonable period, and if you have not used our services for some time, you may need to provide your personal information again.

We will not disclose your personal information except as described in this Privacy Policy without your consent unless required by law or permitted by applicable privacy laws.

Disclosure of Information:

We may disclose your personal information as follows:

  • Sharing with entities within Curious Tours Africa and related overseas entities for providing products or services, research, and marketing purposes.
  • Sharing with our employees, contractors, or third-party service providers located in Uganda or overseas for website operation, fulfilling requests, managing bookings, responding to inquiries, and providing products and services.
  • Sharing with external parties for research purposes and to identify other services of interest.
  • Sharing aggregated non-personal information with third parties, such as travel industry partners, to analyze trends and improve service.
  • Disclosing information to government authorities for travel purposes.
  • Providing personal information to travel providers selected by you for booking travel-related services, acknowledging that we act solely as your agent in such instances.

Trans-Border Data Flows:

By providing or allowing us to collect your personal information, you consent to its disclosure to relevant related overseas entities and third-party overseas recipients. Disclosure to overseas entities may be necessary to respond to inquiries or arrange bookings.

Security of Information:

Curious Tours Africa has implemented physical, electronic, and managerial security procedures to protect personal information from loss, misuse, unauthorized access, modification, disclosure, and interference. Security measures are regularly reviewed and updated to safeguard personal information.

Credit Card Security:

  • All online payments are transmitted over a secure socket layer (SSL) connection.
  • Credit card information is immediately transmitted to a payment gateway solution via an encrypted port and is not stored in our systems.
  • Credit card payments receive an identification number for transaction traceability.
  • Personal information is destroyed or de-identified when no longer needed.

While reasonable steps are taken to ensure the security of personal information, transmission of personal information online is done at your own risk due to inherent internet insecurities.

Your Preferences:

We offer choices whenever reasonably possible regarding the provision of personal information. You can deal anonymously with us, although some features or services may not function properly without personal information. You may decline to provide personal information or refuse cookies, but this may affect the quality of service provided.

Accessing and Correcting Personal Information:

You may inquire about, update, or correct personal information we hold about you by contacting us using the provided contact details. We may need to verify your identity before disclosing personal information. There is no fee for making inquiries or requests, and we will endeavor to process them promptly.


If you believe your privacy has been breached, please get in touch with our Privacy Officer using the provided contact information and provide details of the incident for investigation. Complaints should be made in writing, and our Privacy Officer will endeavour to resolve them in a timely and appropriate manner.

Contact Information:

If you have questions about this Privacy Policy or concerns about how we handle your personal information, please contact our Privacy Officer using the provided contact information.

You can contact our Privacy Officer by:

  • calling us on +256 200 931 019
  • Emailing us at info@curioustoursafrica.com
  • By post to Privacy Officer, Rumee Front Unit, Ground Floor, South Wing, Rumee Towers, Plot 19 Lumumba Ave, Kampala


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This Privacy Policy was last updated on November 20, 2022